Masters/Owners:-
MatesBoat™ charges a 12% Service Fees to all Masters/Owners on all transactions. The fee is to cover all costs associated with managing and maintaining a safe and secure platform, insurance (MatesBoat™), marketing your boats, managing calendars, processing bookings and boating safety!
Mates:-
MatesBoat™ does not charge any fees to the Mates.
Master Mates Scenario:-
Master Mates can list for free and do not pay a service fee to MatesBoat™. It is upto the Owner to come to an agreement with the Master Mate on their fee.
Owners Protection:-
The Owners Protection is a guarantee upto $500 paid by MatesBoat™ that may be used by the Master/Owner for any additional outstanding charges incurred during your trip. Some examples include:
The examples above are only examples and do not represent the full list of potential claims. The Owners Protection is an amount guaranteed for Owners of Bareboat rentals only. Before any claim is paid an application form with all accompanying documentation, photos, videos and written summary are required.
It must be understood that the Owners Protection is only for additional charges that were not part of the scope included in the rental agreement and where the renter refuses to pay.
MatesBoat™ takes the full security deposit fee from the Mates by way of sending a link from stripe requesting the security deposit fee. The amount is put on hold on the credit card only. If a claim is made for damage then depending on the outcome of the investigation the full or part payment is returned within 5 business days.
If you have any questions regarding the fees please contact info@matesboat.com.au